Frequently Asked Questions

Patients should not present in an emergency situation to our practice and should proceed to the nearest doctors surgery or hospital emergency department

Office Hours and Appointments

Our practice is open Monday to Friday between 8:00am and 5:00pm.

Pain Consultations, CT scans, injection/pain management, mammograms and
ultrasonography are all appointment only. We will send an SMS reminder for the
appointment, if you do not wish to receive an SMS please advise the receptionist.
A female sonographer is available by request for sensitive tests. Please note that a
request for a female sonographer may lead to a longer wait time due to prior
booked appointments. If you wish to have an appointment with a specific
sonographer, please let reception know as soon as possible.

For CT scanning please check with receptionist for arrival time to complete
paperwork, for General x-ray and ultrasounds please arrive 15 minutes before
appointment time to complete paperwork.

As a rule, our appointments run to time, however our clinicians may run late due to
emergencies and patients will be informed of this. We do allow for “walk in”
appointments for general x-ray and for urgent cases. Please bring relevant previous
films for comparison. If you cannot attend for your appointment, please advise
our practice as soon as possible.

Patients MUST see the receptionist before leaving the practice

Respiratory Etiquette

Please advise our receptionists if you are immunosuppressed or suffering an illness
requiring isolation. A room will be made available to you. If you have a cold, flu or
any other infectious disease, please use our Antibacterial Gel, ask our receptionists
for a mask, and staff should be advised so that tissues can be bagged after your


Do I need to wear a mask?

Yes – please bring along a mask with you to your appointment.

Fees & Charges

Coastal Medical Imaging is a private billing practice. The booking staff will inform
you of the fees at the time of booking.


Will I get the result on the day?

The radiographer or sonographer cannot provide the result of the test on the day
to the patient. A radiologist views the images and provides a report for the
referring doctor. In an emergency/urgent situation, the radiologist will consult the
patient on the day and contact the referring doctor immediately.

Site Access

Do you require disability access?

Patients are advised that our practice does not have any steps and can be easily
accessed from the front of the building. Parking is available onsite.


What if I need an interpreter?

Please advise our receptionists or doctors if translation for patients is required. We
are registered with TIS and will arrange this for you.