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(07) 5413 5000
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Patients

Patient Portal

Patients 

Patient Login

Patient Portal

At Coastal Medical Imaging we aim to make accessing your medical images and results as simple and secure as possible. Our commitment to patient care and privacy ensures that your medical information is protected while remaining easily accessible.

After your appointment, our staff will guide you on how to access your results via our secure Patient Portal. This online platform enables you to view and download your medical images and reports at your convenience. Compatible with most internet browsers and mobile devices, it offers seamless accessibility across Australia.

Your images are typically available on the same day as your scan, while reports are uploaded within 7 to 14 days after your appointment.

Register to activate your patient portal

Steps to Activate:

  1. Our reception team will create your account during your visit.
  2. You will receive an email with the Patient Portal URL and an activation code.
  3. Follow the email instructions, visit the provided URL, and enter your activation code.
  4. Create a username and password to log in and access your account.
Privacy Notice: Your personal information is securely collected for the purpose of registering your details and providing access to your patient portal. We are committed to protecting your privacy and ensuring your data remains confidential in compliance with applicable privacy laws.

FAQs

Our reception team at the clinic will set up your patient portal account. You will then receive an email with the Patient Portal URL and an activation code.

Follow the instructions in the email from the clinic. Visit the Patient Portal URL, enter your activation code, and create a username and password to log in.

Click on “Forgot Password?” on the login screen and follow the prompts.

Your username will be included in the password recovery email sent to you.

If you have forgotten your password, select ‘Forgot My Password’ on the homepage. Follow the steps, and you will receive an email with a temporary password to log in and reset your password.

To delete your account, you must contact your medical clinic.

If you need to update your personal details, please get in touch with our clinic directly.
Your reports are located in the “My Exam History” section. Select an exam to view the related reports and images.
No, but you can copy and paste the report content or print it directly from your browser.
Reports are typically available within 7 days after your exam has been finalised.

Your images can be found in “My Exam History.” By clicking on an exam, you’ll access both the reports and images. Images are displayed as thumbnails that can be enlarged by clicking. You also have the option to pan and zoom.

Yes. In the Image Viewer, click the “Download” button to save the images.
You can pan and zoom images, and swipe right or left to view the next or previous image within the same exam if applicable. On mobile devices, you can also pinch the image to zoom in or out.