INTRODUCTION

Coastal Medical Imaging ABN30 648 645 514 in this Privacy Policy (Policy), will be referred to as ‘Coastal Medical Imaging’, ‘it’, ‘its’, ‘us’ or ‘we’, as context requires.

At Coastal Medical Imaging, we are dedicated to safeguarding the privacy and confidentiality of all personal information entrusted to us by patients, healthcare providers, employees, suppliers, and others involved in our business operations.

This Privacy Policy outlines how we collect, use, disclose, and protect personal information while ensuring compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable regulations governing private sector healthcare providers.

We may update this Policy periodically, with changes published promptly on our website. By providing personal information to Coastal Medical Imaging, you consent to the collection, use, and disclosure of your information as described in this Policy.

Why We Collect Personal Information

Coastal Medical Imaging collects, uses, and stores personal information to provide medical imaging and related healthcare services. While providing personal information is voluntary, failure to supply necessary details may affect the quality and delivery of services.

Who We Collect Information From

• Patients

• Healthcare professionals

• Employees

• Service providers and suppliers

• Other individuals or entities engaged in our business activities

In situations where information cannot be collected directly from a patient, we may request details from a relative, carer, emergency contact, or another authorised individual, such as a healthcare provider or attorney.

How We Collect Personal Information

We obtain personal information through:

• Registration and forms completed in clinics

• Emails, phone calls, and in-person consultations

• Interactions on our website

If direct collection is not feasible, information may be sourced from:

• Referring doctors and healthcare providers

• Responsible parties such as carers, guardians, or attorneys

• The My Health Record program (with your consent)

• Health insurers, law enforcement, or government agencies

What Information We Collect

The information collected depends on the services required and typically includes:

• Personal details: name, date of birth, gender, and contact information

• Health data: medical history, diagnostic results, medications, family history, and risk factors

• Healthcare identifiers: Medicare or insurance details for billing purposes

• Clinical images, test results, and related medical information

• Employment details (for staff): qualifications, training, and legally required documentation

How We Store and Protect Personal Information

Coastal Medical Imaging stores information in formats such as electronic records, paper files, diagnostic images, and audiovisual recordings. We implement robust security measures, including:

• Encryption and firewalls

• Access controls

• Staff confidentiality agreements

When information is no longer needed, we may securely destroy or anonymise it unless required to retain it by law.

Use and Disclosure of Personal Information

We use and share personal information to:

• Provide medical imaging services and specialist reports

• Communicate with other healthcare providers involved in patient care

• Arrange referrals or second opinions

• Support billing and payment processes, including with insurers

• Meet regulatory and public health requirements

• Facilitate appointments, reminders, and follow-ups

• Conduct quality assurance, audits, and risk management

• Respond to legal or government inquiries

• Share de-identified data for research or analytics

Some information may be processed or stored by secure offshore partners who meet Australian privacy standards.

Accessing and Correcting Your Personal Information

You have the right to access or correct your personal information. To make a request:

• Visit one of our clinics or contact our Human Resource/Privacy Manager

• Provide proof of identity

• Access may involve reasonable fees for preparation and delivery

We encourage accessing images and reports through consultations with your treating provider or our secure web-based portal, available upon request.

Privacy Enquiries or Complaints

If you have concerns or complaints about how we handle your personal information, please contact:

E-MAIL | mgilbert@carlislehealth.com.au 

If we are unable to resolve your concern or complaint to your satisfaction, you may wish to contact the Office of the Australian Information Commissioner (OAIC). The OAIC has the power to investigate the matter and make a determination.

Office of the Australian Information Commissioner (OAIC)

GPO Box 5218 Sydney, NSW 2001

E-MAIL | enquiries@oaic.gov.au
PHONE | 1300 363 992
WEBSITE | www.oaic.gov.a